FAQs
FAQs
Frequently Asked Questions
Have questions? We are here to help! Below are some of the most common inquiries we receive. If you don’t find what you're looking for, feel free to reach out to us directly.
General Diagnostic Services
We offer a wide range of diagnostic services, including general testing, allergy testing, hormone level insights, microbiology tests, and genetic testing for comprehensive health evaluations.
Yes, it’s best to schedule an appointment in advance to ensure a smooth and timely experience for your required tests.
Our lab is open Monday to Friday from 9:00 AM to 5:00 PM, and Weekend from 9:00 AM to 5:00 PM.
Yes, we cater to both general patients and those with insurance, ensuring all patients have access to our high-quality diagnostic services.
In-Home & Emergency Diagnostic Services
We offer home visit services for routine diagnostics, including blood tests and sample collections, bringing convenience directly to your doorstep.
Yes, we offer emergency diagnostic services, providing quick and reliable test results to meet urgent medical needs around the clock.
Inpatient services can be scheduled through a referral from your healthcare provider. Our team will coordinate all necessary tests and care directly.
Yes, we allow family members to accompany patients during their diagnostic procedures for emotional support and comfort.
Doctor Consultation & Examination
You can easily schedule an appointment through our website or by contacting our team directly via phone or email.
Please bring your ID, any prior medical records, and your insurance details if applicable.
Consultations usually last between 15 to 30 minutes, depending on the complexity of your concerns.
Yes, we offer online consultations for your convenience. You can schedule a virtual visit through our online portal.
Administration & Payment
We accept payments via credit/debit cards, cash, and bank transfers.
Yes, we accept most major health insurance plans and BPJS for eligible patients.
You will receive a clear breakdown of your medical expenses before your consultation, or you can request an estimate beforehand.
Yes, specialist consultations may have an additional fee, depending on the type of specialist. Please inquire at the time of booking.
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